A research-grade biosensor ring, a participant app run by AI agents, and an analyst platform that turns raw biosignal into moment-by-moment insight into unconscious reactions to media.

I led design for conversation intelligence inside Sales Cloud: recorded calls and meetings turned into comparable coaching signals (talk-to-listen ratio, competitor mentions, objection types), anchored to the CRM record.

A three-week, design-led sprint I created to align executives on ambiguous bets. Sales, Service, and Commerce Clouds adopted it, and its first concept shipped as Pipeline Inspection.

When COVID-19 pushed selling online, I turned our GM’s ask into a two-phase product: Meeting Studio as a standalone app first, then Meeting Digest inside Sales Cloud.

From OpenTable’s first iPad app to owning its entire mobile portfolio across iPhone, iPad, and Android.

I led the design side of a Salesforce advisory team that reset a struggling rollout, rebuilding Shaklee Connect around how distributors work.

Moving OpenTable’s restaurant management tools off the in-restaurant kiosk and into the browser, so managers could run floorplans, reservations, and shifts from anywhere.

Building a rock-stable cross-platform multiplayer engine so a room full of mixed-device friends could play together without ever thinking about the technology.

Designing and developing a companion app for L’Oréal Redken’s first connected hair tool, translating live heat and technique data into in-the-moment guidance.

With the Slack acquisition announced and every product leader asking what it meant for them, I led a four-person team to answer the question in pictures: a full deal-save narrative putting Slack at the center of the seller’s day.

The research, experience principles, and networked prototypes behind a dozen “digital parlor game” concepts, four of which were pitched to the show’s producers, and two of which became WB Psych! and Draw It.

Prototyping what a mobile second-screen companion experience could offer PC gamers, and the technical groundwork needed to bring game developer partners on board.

Interviews with 11 small business owners showed Capital One which segment Spark could win, and produced two site architectures built on how those owners think about money.

Built custom BLE beacon hardware in-house to separate marketing claims from real capability, resulting in a white paper and a talk at the App Developers Conference.

Used Senstream’s biosensing platform to record what happens in the body when the same racing game is played on a screen versus in a VR headset, and measured a 300% average difference in response to the same event types.